INCIDENT MANAGEMENT PLAYBOOK

You’re in a race against time.

You’ve encountered one of many incidents that you’ll experience, but don’t have the faintest idea when and who should be doing what at any given point in the process. Your team is panicked. Protecting your clients and your reputation are at the forefront of your priorities. You feel obligated to hire lawyers immediately to cover your bases. Within 24 hours to a week, you discover that the incident was a fax sent containing non-confidential information – a false alarm. Caerleon is simplifying the complexities and exchanges of information that occur when dealing with an incident with our cross-functional Incident Management Playbook (IMP).

HAVE A PLAN
FOCUS ON ROLES, RESPONSIBILITIES, AND ACTIONABLE PROCESSES AT EACH STAGE

Created and maintained by security experts, compliance lawyers, software engineers, and enterprise leaders in financial services and healthcare. The Incident Management Playbook encompasses the most present information regarding compliance requirements for Federal and State policy, regulatory agencies, and breaks them down to simple actions.

INCIDENT IDENTIFICATION
RATIONAL APPROACH TO ASSESSING RISK LEVEL OF AN INCIDENT

Using industry specific criteria to classify an incident into levels of risk allows an organization to prioritize the immediacy at which they should address the incident. By recognizing the important indicators of a high-risk or low-risk incident and organization can intelligently approach the situation. 

FOLLOW UP WITH THE RIGHT PEOPLE
INTELLIGENT VENDOR SELECTION

The Caerleon Incident Management Playbook spells out the necessary hires required based on your current staff and outsourcing hires. The Caerleon Incident Management Playbook is designed to empower an organization during the quick turnarounds that need to be made to comply with the notification requirements for the various Federal, State, and Regulatory agencies.

DEFINED ACTIONS
EFFICIENT STEPS TO ADDRESSING STATE SPECIFIC PHI, PCI, PII COMPLIANCE

The Caerleon Incident Management Playbook draws on hundreds of documents and pertaining to PHI standards and reporting to simplify the actions necessary to take based stage in the incident process you and the information at hand. Parties understand cross-functionally what information needs to be notified, what the message is, when to deliver the message, and who needs to receive the message.

PINPOINT THE CAUSE
THOROUGH ROOT CAUSE ANALYSIS

The Caerleon Incident Management Playbook enables you to analyze the right data and logs and draw from it the necessary information to adequately evaluate what actually happened and how you will defend against threats similar to it in the future.

UNDERSTAND NEXT STEPS
AFTER ACTION REPORT

Upon dealing with all matters for the previous phases, it is necessary to produce a comprehensive report detailing what happened to better prevent such events from happening in the future; the IMP lays out the necessary information to be included.

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